Focused exclusively on hotels, resorts and inns
Hospitality technology specialists, from the guest room to your team's back office. We plan, manage, select and coordinate IT, cybersecurity and compliance for hotels, hotel groups and their offices, so your team doesn't have to handle the complexity alone.
No-obligation first conversation · reply within 1 business day
Companies where our consultants have delivered results:
The problem with hotel technology is rarely finding suppliers. It is making everything they provide work together. Each supplier looks after its own system or service in the hotel, while the head office has its own cloud, security, data, platforms and now AI. No one is looking after the whole, or how all the pieces fit together. So the GM or the finance team ends up coordinating suppliers and making technical decisions without the full picture, and problems often only become visible when they affect the operation or the guest.
HotelTI takes on the layer between the hotel's systems, suppliers and technology decisions, across the hotel and the head office. We work out what the hotel and the wider business need, help choose the right technology and suppliers, challenge them where needed, coordinate the work, set priorities and follow it through to results. If you need someone to lead your IT, we can also act as your virtual IT manager. You stay in control of your technology, data and suppliers, with expert guidance behind you.
We understand hospitality from the inside and look at the whole operation, not one piece of it, so technology works behind the scenes without getting in the way of the business or the guest.
See how we map the hotel technology ecosystem →Recognise any of these in your operation? HotelTI helps fix them, and the ones that have not shown up on the radar yet.
Book an initial callInternal figures from our team: total projects delivered and average satisfaction score collected from clients.
Years working inside hotel groups have shaped how we work: close to the operation, alert to details that only people who have lived a hotel's day-to-day will notice.
Our team has years of experience with independent hotels, resorts and large groups such as Marriott, Hilton and Radisson. We know the operation from the inside, from front desk to back office.
We do not resell software or hold agreements with specific suppliers. We recommend only what your hotel needs.
We review contracts, licences and suppliers to cut spending that adds no value. In a European hotel group, a member of our team led a review that saved more than €500,000 a year.
We work to the standards of large hotel groups, adapted to the size and budget of each hotel, with clear goals and results you can measure.
We protect the hotel and the business: guest systems, offices, cloud, data and access. LGPD, ISO 27001 and PCI DSS handled as part of the operation, not as paperwork. See our Brazil compliance guide.
We coordinate suppliers, technicians and projects for you. Your team deals with one partner who is accountable for the whole.
An independent hotel does not face the same technology challenges as a group with many properties. Find the right starting point for yours.
No dedicated IT team, but technical and security decisions that cannot wait. Start with a no-obligation conversation and, if it makes sense, an assessment with a defined scope and price, sized to your operation.
Talk about your hotelStandardising security and compliance across many properties and assessing suppliers at scale. International groups entering Brazil can start with our Brazil compliance guide.
Talk about your groupMany guest-facing systems running at once (PMS, POS, automation), with a larger attack surface. See Cybersecurity.
Talk about your resortA hotel under construction or renovation, with infrastructure and systems decisions still open. See New Builds and Renovations.
Talk about your projectFrom strategy to operations: we plan, select and coordinate the technology behind a modern hotel.
Strategic planning, supplier management and technology modernisation for your hotel.
Learn moreGuest data protection, LGPD compliance, and management of threat monitoring and incident response.
Learn moreLGPD compliance, guidance aligned with ISO 27001 and PCI DSS, and supplier contract management.
Learn moreAssessment of AI tools and responsible-use policies for your operation.
Learn moreSelection and governance of PMS, POS and in-room automation suppliers for hotels and resorts.
Learn moreReview of IT, technology and security contracts and suppliers to cut costs and remove waste.
Learn moreTechnology and security requirements planning for renovations, expansions and new hotel developments.
Learn moreInformation security leadership on demand, without the cost of a permanent hire.
Learn moreComplete, on-demand IT management, accountable for strategy, coordination and results.
Learn moreNot seeing what you need? Book an initial call →
Our team comes from inside hospitality: we worked with chains and brands such as Marriott, Hilton, Radisson, Kempinski and Booking.com before serving independent hotels and groups in Brazil.
IT Manager · Information Security Officer · vCISO
From security strategy to hotel operations
Has led information security and infrastructure teams and departments across the hospitality, financial and technology sectors.
PPHE · Park Plaza · Radisson · art'otel · Arena · Hilton · Marriott
Customer Success Manager · Security and compliance specialist
Security without losing sight of the guest
Has worked with a range of hospitality companies and helps hotels stay secure and compliant.
Excellence Resorts · Booking.com · Marriott
Information Security Officer · Hotel IT Operations
Luxury hospitality experience
Combines information security and technical support in settings where the service standard leaves no room for technology failures in front of the guest.
Marriott · Kempinski · Radisson
Specialists by project
Extra capacity sized to each project
Technical specialists join the team as needed, always coordinated by our core team.
Networks · Infrastructure · Cybersecurity · Systems
Brazil has its own data protection law, its own payment habits and its own supplier market. Two places to start.
LGPD compared with GDPR, the ANPD, incident reporting, Pix payment fraud, local suppliers and the risks of opening and pre-opening, written for international hotel groups.
Read the guideIT management, cybersecurity, compliance, virtual CISO, virtual IT manager, hotel systems, new builds, cost savings and AI governance.
See all servicesTwo free, no-obligation tools to gauge the IT and cybersecurity maturity of your operation.
Answer 12 questions on identity and access, network, payments and compliance and see your score, maturity level and the three areas to fix first straight away.
Take the assessment25 identity, network, supplier and compliance controls organised into four areas, ready to use with your IT team.
Download the checklistA first, no-obligation conversation to understand your operation. Write to us in English or Portuguese and we reply within 1 business day.