Hotel IT services in Brazil: IT management, security and compliance for hotels and resorts
Technology and governance for every layer of a hotel operation, in four groups: strategy, security, hotel systems and emerging technology. We plan, select and coordinate; certified suppliers and technicians carry out the on-site work. All services run in standard business hours, Monday to Friday, 9:00 to 18:00 Brasília time.
Strategy and management
Long-term decisions about budget, suppliers and technology architecture, made before they turn into problems.
IT Management
For hotels with IT staff or suppliers in place but no one setting direction. We govern your IT: a maturity assessment, a prioritised roadmap with budget, and coordination of the suppliers who carry out the work.
Includes: Maturity assessment, strategic planning, migration and modernisation, budgeting and prioritisation, governance and processes, executive reporting, suppliers and contracts, asset lifecycle, service desk processes and tooling, ITSM and ITIL-based processes.
Virtual IT Manager
For hotels without an IT manager. We take the role: a senior IT manager on a fractional or interim basis, accountable for the IT team, suppliers, budget and results, without a permanent hire.
Includes: Acting directly as your IT manager, managing the IT team, day-to-day accountability for suppliers and SLAs, IT budget and roadmap, procurement, oversight of infrastructure and cloud, process and procedure improvement, oversight of monitoring, business continuity.
Cost Savings
A review of all IT, software, hardware and security spending and contracts, benchmarked against the market, followed by supported renegotiation or more cost-effective alternatives, without giving up quality or security.
Includes: Hardware, software and licence review, contract and vendor review, market benchmarking, redundancy and waste, renegotiation, cloud and connectivity, budget optimisation, shadow IT and technology inventory, OPEX and CAPEX prioritisation.
New Builds and Renovations
Technology and security requirements and planning for new hotels, renovations and expansions, from concept to stable operation, with oversight of the specialist suppliers who install.
Includes: Technical requirements, vendor selection and assessment, planning, cabling and comms rooms, network segmentation, Wi-Fi design and validation, critical integrations, capacity and future-proofing, power redundancy, technology budget and schedule, installation oversight, post-handover validation, physical security systems.
Technology Project Management
End-to-end management of hotel and head-office technology projects (system migrations, implementations and new deployments) with defined scope, schedule and budget, from kick-off through go-live and a documented handover.
Includes: Scope, schedule and planning, integrations (PMS, BMS, POS, Wi-Fi, IoT, locks and more), supplier coordination, budget management, testing and validation, project risk management, stakeholder management and reporting, post-project transition.
Security and compliance
Protecting guest data and meeting the LGPD, PCI DSS and information security good practice.
Cybersecurity
Layered protection for guest data, payment systems and hotel operations, across PMS, POS, Wi-Fi and back office. We define the controls, select the tools and manage the monitoring partners, and make clear what is covered outside business hours before you sign.
Includes: Threat monitoring management, external SOC and SIEM oversight, network and IoT segmentation, incident response coordination, identity, access and devices (IAM), vulnerability management and patching, supplier risk, immutable backup and ransomware resilience, phishing and user training.
Compliance
LGPD compliance for hotels, with guidance aligned with ISO 27001 and PCI DSS, guest data mapping and supplier contracts that hold up.
Includes: LGPD assessment, privacy policies, contracts and data processing agreements, data subject rights, audit support, ISO 27001 and PCI DSS, retention and disposal, breach notification to the ANPD, gap analysis, risk register, mock audits, external DPO (encarregado).
Virtual CISO
Senior information security leadership on demand, fractional or interim, without the cost of a permanent hire.
Includes: Acting directly as your CISO, security roadmap, budget and indicators, board and owner reporting, compliance management, audit support, incident response plan, security supplier management, cyber insurance optimisation, tabletop exercises, crisis management, security culture building.
Hotel technology
The systems that run day-to-day operations, from booking to check-out.
Emerging technology
A careful assessment of new technology before it enters the operation.
What your operation involves
A hotel does not run on a single system. Each area depends on its own technology, and all of it has to talk to the rest securely.
Front office and distribution
PMS, booking engine, channel manager and OTAs, the hotel website, check-in and check-out, and Brazilian electronic tax invoicing.
Revenue, sales and guest relationship
Revenue management (RMS), CRM and loyalty, group and event sales, and guest messaging such as WhatsApp.
Payments
Card terminals, Pix (Brazil's instant payment system), the payment gateway and the scope of PCI DSS.
Food, beverage and events
Restaurant and bar POS, electronic order pads and kitchen screens, stock control, and spa and event systems.
Guest rooms
Smart TVs and screen casting, room controls for air conditioning and lighting, electronic locks and mobile keys, and in-room phones.
Guest connectivity
Guest Wi-Fi (in-house or managed), mobile signal coverage, the guest app, self-service kiosks and digital signage.
Hotel operations and staff
Email and Microsoft 365, finance and HR systems, housekeeping and maintenance apps, and staff computers, phones and radios.
Infrastructure, cloud and building
Structured cabling, IT rooms and power, network, servers and cloud services, backup, telephony and the building management system (BMS).
Security, digital and physical
Firewall, network segmentation, access to systems and threat monitoring, together with CCTV, door access control and panic buttons, which are networked devices too.
Across all of it: integration between systems, data protection (LGPD), PCI DSS and supplier governance, covered under Compliance and IT Management.
From assessment to coordinated delivery
We do not do the on-site installation ourselves: we plan, choose the right solutions and coordinate the suppliers and technicians who do.
Assess
We map the operation, the systems in use and the current risks.
Plan
We set priorities, budget and a clear delivery roadmap.
Select
We help choose the right suppliers, solutions and hardware for your hotel.
Coordinate
We manage the project and the suppliers and technicians responsible for on-site delivery.
Follow up
We track results, adjust the plan and hold suppliers to what was agreed.
Vendor independence. We do not resell software or hold agreements with specific suppliers. Any supplier commission is only discussed after the hotel has agreed its price, without changing that price, and is always disclosed to the hotel.
Which service do you need?
Find the right service for the problem your operation faces today.
| Your problem | Service |
|---|---|
| Reactive IT with no plan | IT Management |
| No day-to-day technical leadership | Virtual IT Manager |
| Risk of an attack or data breach | Cybersecurity |
| No security leadership | Virtual CISO |
| LGPD, PCI DSS or ISO 27001 outstanding | Compliance |
| IT costs out of control | Cost Savings |
| New hotel or renovation: planning its technology | New Builds and Renovations |
| PMS, POS or systems that do not integrate | Hotel Systems |
| Growing use of AI with no clear policy | AI Governance |
| A defined technology project (migration, implementation) with no dedicated owner | Technology Project Management |
| Entering Brazil with an international brand | Brazil compliance guide |
| Not sure where to start | Hotel IT assessment |
IT Management, Virtual IT Manager or Technology Project Management?
The three sound alike but solve different problems. Here they are side by side.
| IT Management | Virtual IT Manager | Technology Project Management | |
|---|---|---|---|
| Duration | Recurring, with scope reviewed periodically | Interim (fixed term) or fractional (recurring), from three months | Fixed, with a start and end set by the project |
| What it is | Governance of day-to-day operations (network, systems, suppliers), without hands-on technical work | Takes on the IT manager role, accountable for the team, suppliers and budget, without hands-on operational work | Running one specific initiative through to delivery |
| Best when | The hotel already has IT staff or suppliers, but no one setting the direction | The hotel has no IT manager and needs someone senior to lead the team and report to the board | There is a migration, renovation or new build with a deadline |
| Combines with | Virtual IT Manager or a one-off project | Ongoing IT Management or a one-off project | IT Management or Virtual IT Manager, before or after the project |
Not sure where to start?
Tell our team about your hotel's challenge and we will point you to the best route. We work in English or Portuguese and reply within 1 business day.