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Service scope

What's included

We look for savings without cutting capability. We do not resell software or hold agreements with specific suppliers, and any supplier commission is only discussed after the hotel has agreed its price, without changing that price, and is always disclosed to the hotel. We review the hotel's IT operation across the areas below before recommending any change of supplier or contract.

Contract review

A detailed review of the hardware, software and IT service contracts and suppliers in use at the hotel.

Market benchmarking

Comparison with market prices and terms, so you know whether the hotel is paying a fair price.

Redundancy and waste

Identifying under-used licences, redundant tools and spending that brings no return.

Contract renegotiation

Direct support in renegotiation conversations, with data and market alternatives as leverage.

Cloud and connectivity

Review of cloud, telecoms and connectivity contracts, areas where costs tend to grow unchecked.

Budget optimisation

Savings recommendations tied to the IT strategy, not isolated cuts that cause problems later.

Shadow IT and technology inventory

Mapping tools contracted outside central control (shadow IT) and duplicate licences, which usually go unnoticed without a consolidated inventory.

Prioritising OPEX and CAPEX

Opportunities ranked by financial impact, looking at both recurring spend (OPEX) and one-off equipment investment (CAPEX).

Deliverables
  • Contract and supplier audit report
  • Market price benchmark by spending category
  • Prioritised list of savings opportunities
  • Documented support in supplier negotiations
  • Projected annual savings estimate

Why this matters for your hotel

Hotels tend to accumulate IT, technology and security contracts signed at different times, with no consolidated view of what is being paid for and what is in use. The result is idle licences, out-of-date contracts and commercial terms that no longer reflect the market.

We help your hotel build that view, identify where money is being wasted and negotiate better terms with the right suppliers, without compromising the quality of the services you rely on.

Gartner estimates that 30% to 40% of corporate IT spending happens outside central IT control, as shadow IT: tools contracted directly by business departments, with no inventory, central approval or periodic review. Not all of that spending is waste, but it is exactly where idle and duplicate licences hide most, and without a consolidated inventory it only shows up when someone goes looking.

Corporate IT sector estimate compiled by Gartner. It reflects general market trends, not a survey specific to the hotel sector.

An example of what this work delivers at scale: as head of IT for a large European hotel group, a member of our team achieved more than €500k in annual savings by consolidating contracts and processes. Read the full case.

Where costs usually hide

  • Contracts that renew automatically, with no check against market prices
  • Per-user licences that nobody uses any more
  • Technical support contracted twice, with more than one supplier
  • Internet and connectivity contracts never renegotiated after the initial term
  • Overlapping security tools covering the same function
  • Cloud storage growing with no review of usage

How we prioritise opportunities

Not every saving is worth the effort of negotiating. We prioritise by financial impact and ease of execution, looking at both recurring spend (OPEX: subscriptions, support, connectivity) and one-off investment (CAPEX) in equipment and infrastructure. Right-sizing cloud resources, consolidating redundant licences and switching off obsolete services usually deliver the fastest return, even before any renegotiation with suppliers.

How it works

  1. Contract audit: we list all of the hotel's active IT, technology and security contracts.
  2. Benchmark and prioritisation: we compare them with market prices and rank the opportunities by savings potential.
  3. Supported negotiation: we support the renegotiation with suppliers, without giving up quality or security.
FAQ

Frequently asked questions about hotel IT cost savings

How can a hotel reduce its IT costs?

Start with an audit of every active IT, technology and security contract, comparing what is being paid for with what is in use. This usually reveals idle licences, redundant tools and contracts that have never been renegotiated. Then compare prices with the market (benchmarking) and prioritise actions by financial impact, looking at both recurring spend (OPEX) and one-off investment (CAPEX).

How can a hotel tell whether it is paying too much for IT services?

By comparing its contracts against market prices, category by category. Contracts that renew automatically rarely reflect current market terms, and hotels commonly pay for duplicate support from more than one supplier or for overlapping security tools covering the same function. That benchmark usually shows quickly where the operation is out of line.

How can a hotel find software licences it is not using?

Cross-check the inventory of contracted licences against real usage: how many active users there are, how often they log in and whether the plan still matches the size of the team. Without that consolidated inventory, licences paid for users who have already left, or for oversized plans, usually go unnoticed.

How can a hotel reduce its cloud costs?

The starting point is reviewing how the contracted resources are sized: storage and compute tend to grow without periodic review, and it is common to find old data volumes or instances oversized for real usage. Consolidating redundant environments and switching off obsolete services usually delivers a faster return than any renegotiation with the cloud provider.

How can a hotel consolidate its IT suppliers?

First, map every active supplier and what each one actually delivers, to find overlaps such as two security tools covering the same function or two technical support contracts. Then assess whether consolidating into fewer suppliers brings better commercial terms without creating excessive dependence on a single point of failure.

How much should a hotel spend on IT?

There is no single percentage that fits every hotel: the right amount depends on the size of the operation, the systems in use and the acceptable level of risk. Rather than aiming for a market figure, we compare the hotel's current spend with what the operation needs, using the contract inventory as the starting point.

Ready to reduce your hotel's IT costs?

Review your hotel's IT contracts and suppliers with us. We work in English or Portuguese, Monday to Friday, 9:00 to 18:00 Brasília time.